Rachel has issued the following response to constituents who have contacted her about assistance dogs and taxis.
I am aware that taxis and private hire vehicles (PHV) are essential for many disabled people, and drivers are required to make reasonable adjustments for disabled passengers. The Equality Act 2010 places duties on taxi and private hire vehicle (PHV) drivers to carry assistance dogs at no additional charge. Taxi and private hire vehicle drivers are obliged to transport wheelchair users in their wheelchair, provide passengers in wheelchairs with appropriate assistance, and charge wheelchair users the same as non-wheelchair users.
It is my understanding that failure to comply with this requirement can result in prosecution and a fine on conviction of up to £1,000. A driver was recently fined £1,546, including legal costs, for refusing access to a guide dog. I think this sends a strong message right across the industry, and I hope my ministerial colleagues will draw it to the attention of licensing authorities.
Although there is no legal requirement for taxi and private hire vehicle drivers to undertake disability awareness training, the Department for Transport's Best Practice Guidance on taxi and private hire vehicle licensing recommends that local licensing authorities to work with the industry in their area to improve drivers' awareness of the needs of disabled people. This includes encouraging their drivers to undertake disability awareness training.
It is also my understanding that the Government plan to issue for consultation this year, revised best practice guidance for local licensing authorities (LLAs). I understand this will include strengthened recommendations relating to the provision of an inclusive service.
As such, discrimination against disabled people is unacceptable - of course, assistance dog users should be able to use taxis and PHVs without hindrance. As I have outlined, the DfT has already issued guidance on the existing law. I would note in particular the significant potential fines for refusing to carry assistance dogs. While I do not feel that this Bill is necessary, I do agree that we need to do more as a government to help tackle this issue.
Date published: 5 March 2018.
As with all items in the FAQ Library, answers are subject to modification as events and circumstances change and evolve. If you would like an answer that is more specific to your circumstances, or to seek and up-to-date response, please email rachel.maclean.mp@parliament.uk.
